Privacy Policy
Suds Home Cleaning (“Suds,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what personal information we collect, how we use it, when we may share it, and the choices you have regarding your information.
Suds Home Cleaning is based in Nova Scotia, Canada, and this Privacy Policy is intended to reflect our obligations under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
1. Personal Information We Collect
Depending on the services you request and how you interact with us, we may collect:
Your name
Email address
Phone number
Home or service address
Billing and payment information
Appointment and service history
Information about your home and cleaning requirements
Photos of your home that you provide to us for quoting or service purposes
Information you provide when communicating with us
Feedback, survey responses, reviews, and other communications
Information collected through our website, including certain technical and usage information
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or for other purposes communicated to you at the time of collection.
2. How We Collect Information
We may collect personal information:
When you request a quote or book a cleaning
When you create or maintain a customer account
When you communicate with us by phone, email, text message, or other means
When you provide photographs of your home
When you make a payment
When you provide feedback or leave a review
When you use our website
Through third-party services that support our business operations
3. Why We Collect and Use Personal Information
We may use your personal information to:
Provide, schedule, and manage cleaning services
Prepare quotes and determine appropriate service requirements
Communicate with you about appointments, access, scheduling, and service updates
Process payments
Maintain customer and service records
Respond to questions, requests, complaints, or feedback
Improve the quality and consistency of our services
Send service-related surveys or requests for feedback
Send marketing communications where permitted by law and where required consent has been obtained
Maintain and improve our website and online services
Detect, prevent, and address fraud, misuse, security issues, or other business risks
Comply with legal, accounting, tax, insurance, and regulatory requirements
Protect the rights, safety, and property of Suds, our employees, customers, and others
We will not use personal information for a new purpose that is materially different from the original purpose without obtaining appropriate consent or otherwise being permitted or required to do so by law.
4. Information Shared With Our Cleaning Team
Our cleaners only receive the information reasonably necessary to perform their work.
Depending on the circumstances, this may include your name, service address, appointment details, access instructions, cleaning requirements, and other information necessary to complete the appointment.
Cleaners generally do not receive your personal contact information unless it is specifically necessary for the service or we provide it for a particular reason.
5. Third-Party Service Providers
Suds uses third-party service providers to help operate our business. Depending on the services we use, these providers may assist with:
Scheduling and customer management
Payment processing
Accounting and bookkeeping
Communications and text messaging
Email and calendar services
Website hosting and technology
Analytics and advertising
Customer feedback and review management
These providers may include services such as MaidCentral, Paystri, QuickBooks, Google services, Calendly, Twilio, and other providers we may use from time to time.
We only provide third-party service providers with information reasonably necessary for them to perform their services for us, subject to their applicable terms and privacy practices.
Our service providers may change over time as our business and technology needs change.
6. Payment Information
Payments for Suds services are processed through third-party payment processors.
We do not intend to store full credit card numbers ourselves. Payment information may be collected and processed by our payment service providers in accordance with their own security and privacy practices.
A valid credit card is required to be kept on file for customers receiving our services.
7. Photographs of Customers’ Homes
Customers may provide photographs of their homes to help us prepare accurate quotes or understand the condition and requirements of a property.
Photos provided for quoting, scheduling, service planning, or internal documentation may be used for those purposes and may be stored within the systems we use to manage our business.
We may also take photographs before, during, or after a cleaning for service documentation, quality control, training, or internal business purposes.
We will make reasonable efforts to avoid capturing personally identifying information that is not relevant to the cleaning service.
Marketing Photographs
Photographs intended for public marketing, advertising, social media, our website, or other promotional purposes are treated separately from photographs used for normal service operations.
We will seek appropriate permission before using identifiable photographs of a customer's home or belongings for public marketing purposes.
We do not consider a customer's agreement to receive cleaning services, or their submission of photographs for quoting purposes, to be blanket permission for public marketing use.
8. Cookies, Analytics, and Advertising
Our website may use cookies, analytics tools, advertising technologies, pixels, or similar technologies to help us operate, understand, and improve our website and advertising.
For example, we may use Google services or advertising tools to understand website traffic, measure advertising performance, or improve our marketing.
The technologies used on our website may change over time.
Where applicable, you may be able to manage certain cookie or tracking preferences through your browser or other available website controls.
9. Communications and Text Messages
We may communicate with customers by email, text message, or other electronic means for purposes such as:
Appointment confirmations and reminders
Scheduling and rescheduling
Access instructions
Payment notifications
Service updates
Questions about your cleaning
Feedback or survey requests
Other communications directly related to services you have requested
We may also send promotional or marketing communications where permitted by applicable law and where the required consent has been obtained.
We will comply with applicable requirements relating to commercial electronic messages, including Canada's Anti-Spam Legislation (CASL).
You may unsubscribe from promotional communications using the unsubscribe method provided in the communication or by contacting us.
Please note that opting out of promotional communications does not prevent us from sending necessary service-related communications.
10. Customer Reviews and Testimonials
Customers may choose to leave reviews or testimonials about their experience with Suds.
Because reviews posted publicly on platforms such as Google are already publicly available, Suds may share or repost publicly available reviews for legitimate business and promotional purposes, subject to applicable law and the rules of the platform where the review was posted.
We may use the publicly displayed name and content associated with a public review when sharing or reposting it.
If you provide a testimonial or other feedback directly to Suds and we wish to use it publicly in a manner that goes beyond the circumstances in which it was originally provided, we may seek additional permission where appropriate.
11. Marketing Communications
Suds may use customer information to communicate with customers about our services, promotions, or other business updates where permitted by law.
We will obtain consent where required and provide an appropriate way to unsubscribe from promotional electronic communications.
We do not sell customer personal information to third parties for their own marketing purposes.
12. Disclosure Required or Permitted by Law
We may collect, use, or disclose personal information without additional consent where permitted or required by applicable law.
For example, information may be disclosed:
To comply with a court order, legal requirement, or government request
To comply with tax, accounting, insurance, or regulatory obligations
To protect against fraud or other unlawful activity
To establish, exercise, or defend legal claims
Where necessary to protect the rights, safety, or property of Suds, our customers, employees, or others
13. Business Transfers
If Suds is involved in a sale, merger, reorganization, financing, acquisition, or other business transaction, customer information may be transferred as part of that transaction where permitted by applicable law.
Any such transfer will be handled in accordance with applicable privacy requirements.
14. Processing and Storage Outside Canada
Some of the third-party service providers we use may store, process, or access personal information outside Canada.
Where this occurs, the information may be subject to the laws of the jurisdiction where it is stored or processed, which may provide different privacy protections than Canadian law.
Suds takes reasonable steps to select service providers and implement safeguards appropriate to the nature and sensitivity of the personal information we handle.
15. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and accounting records, resolving disputes, enforcing agreements, and meeting legal or regulatory requirements.
When personal information is no longer reasonably required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and business requirements.
16. Security
Suds takes reasonable physical, technological, and organizational measures to protect personal information against unauthorized access, use, disclosure, loss, or theft.
These measures may include limiting access to personal information to people who need it for their work, using passwords and access controls, using reputable third-party service providers, and taking reasonable steps to protect information stored on our systems and devices.
No method of storing or transmitting information is completely secure, and we cannot guarantee absolute security.
17. Privacy Breaches
If we become aware of a privacy breach involving personal information, we will assess the situation and take reasonable steps to contain, investigate, and address the breach.
Where required by applicable law, we will report the breach to the appropriate privacy regulator and notify affected individuals.
We will maintain records of privacy breaches as required by applicable law.
18. Accessing or Correcting Your Personal Information
You may request access to the personal information we hold about you and may request that inaccurate or incomplete information be corrected.
To make a request, please contact our Privacy Officer using the contact information below.
We may need to verify your identity before responding to a request.
Certain information may be exempt from access or correction under applicable law.
19. Withdrawing Consent
Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent subject to legal or contractual restrictions and reasonable notice.
Withdrawing consent may affect our ability to provide certain services where the information is necessary to perform those services.
You may contact us if you have questions about withdrawing consent or changing your communication preferences.
20. Third-Party Websites
Our website or communications may contain links to websites operated by third parties.
Suds is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of any third-party websites or services you use.
21. Children's Privacy
Our services are intended for adults and are not directed toward children.
We do not knowingly seek to collect personal information directly from children.
22. Privacy Questions and Complaints
If you have a question, concern, complaint, or request regarding the handling of your personal information, please contact our Privacy Officer.
Privacy Officer: Ryan Wood, Owner / Operator
Business: Suds Home Cleaning
Email: hello@sudsclean.ca
Phone: 902-333-7380
Location: Halifax Regional Municipality, Nova Scotia, Canada
We will make reasonable efforts to respond to privacy requests and complaints in a timely manner.
If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.
23. Changes to This Privacy Policy
Suds may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, or legal requirements.
The updated version will be posted on our website with a revised effective date.
We encourage customers to review this Privacy Policy periodically.
Last Updated: September 30, 2026